3. Can Patent provide addressable Fire Alarm System?
Yes, Patent has state of the art new Hardware Addressable using conventional detectors that do not require any field programming and no software compatibility problem.

4. Does Patent provide refresher training for my technicians.
Yes, we can provide refresher training either at your premise or at our in-house training facilities on the operation and first line response for your system.

5. With the new System 88, does Patent continue to support your older series of fire alarm panels.
Yes, Patent designs and manufacture its fire alarm panel. We are therefore able to continue to support all our previous range of fire alarm system.

Upgrades
6. Are Patent's fire alarm panel compatible with my existing fire alarm system which are more than 15 years old?
Yes, our system are compatible with more than 95% of the conventional fire alarm system installed in Singapore.

7. Do I need to replace my existing cables in my building in order to use Patent's fire alarm panels.
No, Patent's panel does not require special cabling. It would work with your existing cabling if they are in electrically sound condition.

8. How many years should I replace my fire alarm panels.
It depends on the state of your panels. Most panels should last more than ten years if properly maintained. Older panels may be more expensive to maintain due to shortage of spares, frequent disruption due to breakdowns and more service calls.


New Systems
1. My facilities operate under very difficult environment - does Patent supply panels for use in difficult environment such as exposure to rain, and explosive environment.
Yes, Patent manufactures standard panels to IP30. We also produce special panels that are water resistant, stainless steel panel and panels with Ex ratings for use in potentially explosive environments.

2. How often should my system be serviced
Most system should be serviced on monthly basis. In dirty environment, the system may need to be serviced more often.

3. Besides manufacturing of fire alarm panels and supplying fire detection equipment, what other services and products does Patent offer.
Yes, Patent Engineering are recognize as a reputable fire alarm detection. Total Solution Provider, we specialize in recommending the appropriate types of fire detection system (from convention to addressable) to customer base on the building usage and operation.


Technical
1. When do I need to use the Alarm Verification Feature (AVF).
Panels with AVF are use in premises where smoke & heat detectors are installed. In some premises, transient evironment always cause detector to false activate. The AVF is able to suppress and reduce the false alarms.

2. What are Class A and Class B wirings?
Class A wirings provide an electrically redundant return path for the detection lines. A single break in the detection lines will not impair the detection capability of the fire alarm system.
Class B wirings does not have any redundant return path. Any breaks in the detection circuits will result in the loss of detection devices connected downstream of the break. However, a fault warning will be generated at the fire alarm panel to warn of the abnormal condition.

3. When do I need to use the panels with LCD Displays.
Panels with LCD display allows events to be logged in the panel. Any alarm & fire signal occurring in the system are recorded together with zone information, date and time of occurrence. This is a great help for maintenance staff to determine the probable cause of the incident.

Systems without LCD Display feature will not be able to show the time of alarm or fault occurrence. And if system is reset, all alarm & fire signal information will not be available.